The global pandemic has accelerated digital transformation in 2020 and the pace of change will only continue in 2021 and beyond. Human-centred design principles are central to delivering a great experience for your people as they navigate to a better normal.

Leapgen calls it “designing for the empty chair”, a methodology that focuses on designing experiences from the perspective of the end user (your people). This is to enable you to put them at the centre as you reimagine and redesign processes and technology that delivers optimal solutions that engage your people and deliver high impact HR for your organisation.

In this session, jointly organised by hrtech.sg & IHRP, we will walk you through Leapgen’s model for Experience Design with particular focus on building user personas and how to apply these to map their journeys and develop scenarios that will help to evaluate, select and deploy the right solutions.

We will then lead a discussion with senior leaders, providing multiple perspectives to share their experiences and insights on delivering the ultimate people experience.