Designing for the Empty Chair

Leapgen calls it “designing for the empty chair”, a methodology that focuses on designing experiences from the perspective of the end-user (your people).


Jan 29, 2021 4 PM - 5:15 PM

Zoom Webinar


The global pandemic has accelerated digital transformation in 2020 and the pace of change will only continue in 2021 and beyond. Business and particularly HR leaders have been represented as a great opportunity to reimagine and redesign processes and technology to deliver optimal solutions that engage their people and deliver high impact HR for their organisation. To achieve this, Human-centred design principles are central to delivering a great experience for your people as they navigate to a better normal. HR leaders are now realizing the importance and prioritizing the overarching employee experience that encompasses all the key “moments that matter” across the employee lifecycle– from being present and productive, to the values and culture of the organisation or how employees learn, advance, and grow in their careers.

The webinar “Designing for the Empty Chair” held on 29 Jan 2021, revolved around Employee Experience Design and its importance in designing a compelling EX strategy for HR Professionals. The session, jointly organised by & IHRP, in association with Asia HRM, Human Resources & Finance Community, and Singapore Polytechnic focused on designing experiences from the perspective of the end-user to enable HR Professionals to keep “Employee First” by placing them at the centre while designing a compelling EX strategy.

The session aimed to provide multiple perspectives of Senior HR leaders, as they shared their experiences, and insights on delivering the ultimate people experience particularly on building user personas and how to apply these to map their journeys and develop scenarios that will help to evaluate, select, and deploy the right solutions.

Webinar Resources:

  1. Event Summary Blog
  2. Webinar Video Recording
  3. Combined Presentation Slides
  4. Human Centered Design Process (Handout)
  5. Designing Thinking Approach & Readiness Test (Handout)
  6. Q&A Transcript with panelist responses

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